Privacy Policy

Effective Date: [Feb 1, 2025]

Last Updated: [Feb 1, 2025]

1. Introduction

Compliance Care Services (CCS) respects your right to privacy and is committed to protecting your personal information. We adhere to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling personal data.

This Privacy Policy outlines how we collect, use, disclose, store, and protect your information when you visit our website www.compliancecare.com.au or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We collect personal information necessary to provide NDIS compliance services, including:

2.1 Personal Information

✔ Name, contact details (email, phone number, address).

✔ Business details (company name, NDIS registration information).

✔ Payment information (when you purchase services).

✔ Records of communication with CCS (emails, inquiries, service requests).

2.2 Sensitive Information

We do not collect sensitive personal information (e.g., health data) unless required and with your consent.

2.3 Non-Personal Information

✔ Website analytics, IP address, browser type, and device details.

✔ Cookies and tracking technologies (see Section 7).

3. How We Use Your Information

We collect and use your information for the following purposes:

✔ Providing NDIS compliance services (registration, audits, documentation).

✔ Managing customer support and inquiries.

✔ Processing payments and invoices.

✔ Improving our website and service offerings.

✔ Complying with legal and regulatory obligations.

✔ Sending newsletters, updates, and marketing communications (you may opt out anytime).

We do not sell or rent your personal data to third parties.

4. How We Store & Protect Your Information

✔ Personal information is stored securely using encrypted servers within Australia.

✔ We implement industry-standard security measures to prevent unauthorized access, loss, or misuse.

✔ Only authorised personnel have access to sensitive data.

If we store or process data overseas, we will notify you and ensure the recipient complies with Australian privacy laws.

5. Disclosure of Your Information

We may disclose personal information to:

✔ Third-party service providers (e.g., IT support, payment processors).

✔ Legal and regulatory authorities if required by law.

✔ Business partners or auditors for compliance-related purposes.

We take reasonable steps to ensure third parties comply with privacy obligations under Australian law.

6. Data Retention Policy

We retain your personal information only for as long as necessary for:

✔ Providing our services.

✔ Compliance with legal and regulatory requirements.

✔ Internal business purposes.

Once no longer required, data is securely deleted or anonymised.

7. Cookies & Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us analyze traffic, personalize content, and improve our services.

✔ You can modify your browser settings to reject cookies.

✔ Disabling cookies may affect site functionality.

8. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

✔ Access your personal data – Request a copy of the information we hold.

✔ Correct inaccurate data – Request updates to incorrect or outdated details.

✔ Withdraw consent – Opt out of marketing communications anytime.

✔ Request data deletion – Subject to legal and contractual obligations.

To exercise your rights, contact us at info@compliancecare.com.au.

9. How to Make a Privacy Complaint

If you believe CCS has breached your privacy rights, you may:

1️⃣ Contact Us Directly:

📧 Email: info@compliancecare.com.au

We take complaints seriously and will respond within 30 days.

10. Changes to This Privacy Policy

CCS reserves the right to update this Privacy Policy as required. Any changes will be posted on this page with an updated “Last Revised” date.

Your continued use of our services after changes constitutes acceptance of the updated terms.

11. Contact Us

For any questions regarding this Privacy Policy, please contact us:

📧 Email: info@compliancecare.com.au

🌐 Website: www.compliancecare.com.au